FAQs

Frequently Asked Questions (FAQ) - HSGOODS

1. Products & Materials
Q: What level of UV protection do your umbrellas offer?
A: All HSGOODS umbrellas provide maximum UV 50+ protection, blocking over 98% of harmful UVA and UVB rays.

Q: Are your umbrellas waterproof as well?
A: Yes, our umbrellas are both UV-protective and waterproof, making them suitable for both sunny and rainy conditions.

2. Ordering & Payment
Q: How do I place an order?
A: Orders can be placed securely through our website. For bulk orders or trade inquiries, please email us at support@hsgoodsltd.shop.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay for customer convenience.

3. Shipping & Delivery
Q: What are your shipping options and costs?
A:

  • UK: Free standard shipping (3-7 working days)

  • International: £23.99 standard shipping (3-17 working days)

  • Free international shipping on orders over £180

Q: Do you offer express shipping?
A: Express shipping options are available at checkout for both UK and international orders.

4. Returns & Refunds
Q: What is your return policy?
A: We offer a 45-day hassle-free return policy. Products must be unused and in original packaging with tags attached.

Q: How do I initiate a return?
A: Please email us at support@hsgoodsltd.shop with your order number and reason for return. We will provide return instructions.

5. Product Care & Usage
Q: How should I clean my umbrella?
A: We recommend gently wiping the canopy with a damp cloth and mild soap. Allow to air dry completely before storing.

Q: Can the umbrella withstand strong winds?
A: Our umbrellas are designed for normal weather conditions. We recommend closing them during strong winds or storms to prevent damage.

6. Warranty
Q: What does your warranty cover?
A: We offer a 1-year warranty against manufacturing defects, including issues with the frame mechanism and UV coating.

Q: How do I make a warranty claim?
A: Contact our customer service team with your order number and details of the issue. Photos of the defect are helpful for assessment.

7. International Orders
Q: Are there any additional fees for international orders?
A: Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

Q: Which countries do you ship to?
A: We ship worldwide to most countries. Some restrictions may apply based on local regulations.

8. Contact Information
Q: How can I contact customer service?
A:

  • Email: support@hsgoodsltd.shop (Fastest response)

  • Phone: +44 7903 368020

  • Address: 37 Haddon Way, Loughborough, England, LE11 2UE

  • Response Time: Within 24 hours on business days

9. Product Quality
Q: What materials are used in your umbrellas?
A: We use high-quality materials including silver-coated UV protective fabric, fiberglass ribs, and durable steel frames.

Q: Are the umbrellas compact and portable?
A: Yes, most of our umbrellas are designed to be lightweight and foldable for easy carrying in bags or backpacks.

10. Additional Questions
Q: Do you offer replacement parts?
A: Replacement parts may be available depending on the model. Please contact us with your specific requirements.

Q: Can I track my order?
A: Yes, you will receive a tracking number via email once your order has been dispatched.

For any other questions not covered here, please don't hesitate to contact our customer service team. We're here to help!

HSGOODS - Protection in Every Season