Warranty & Care

HSGOODS Warranty & Care Guide

1. Warranty Coverage
HSGOODS offers a comprehensive 1-year limited warranty on all umbrellas against defects in materials and workmanship. This warranty is valid from the date of original purchase.

What's Covered:

  • Manufacturing defects

  • Frame mechanism failures

  • UV coating effectiveness issues

  • Stitching and fabric defects

What's Not Covered:

  • Damage from improper use or care

  • Accidental damage or misuse

  • Normal wear and tear

  • Damage from extreme weather conditions

  • Modifications or repairs by unauthorized parties

2. Warranty Claims Process
To make a warranty claim:

  1. Contact our customer service team at support@hsgoodsltd.shop or +44 7903 368020

  2. Provide your order number and detailed description of the issue

  3. Include clear photos or video evidence of the defect

  4. We will assess the claim and provide further instructions

  5. If approved, we will repair, replace, or refund the product

3. Proper Care & Maintenance

Daily Use:

  • Open and close the umbrella gently

  • Avoid forcing the mechanism

  • Shake off excess water after use in rain

  • Allow to dry completely before storing

Cleaning Instructions:

  • Gently wipe the canopy with a soft, damp cloth

  • Use mild soap solution for stubborn stains if necessary

  • Always air dry completely

  • Never machine wash or dry clean

Storage:

  • Store in a cool, dry place

  • Keep in provided protective sleeve when not in use

  • Avoid prolonged exposure to direct sunlight when stored

  • Do not store while wet or damp

4. UV Protection Maintenance

  • The UV 50+ protection is designed to last the lifetime of the umbrella

  • Avoid abrasive cleaning that may damage the UV coating

  • Professional cleaning is not required for UV protection maintenance

5. Shipping & Returns

  • UK: Free shipping (3-7 working days)

  • International: £23.99 (3-17 working days)

  • Free international shipping on orders over £180

  • 45-day return policy for unsatisfactory items

6. Preventative Measures

  • Avoid using in wind speeds above 30 mph

  • Close the umbrella during strong winds

  • Keep away from sharp objects

  • Do not use as a walking stick or leaning support

7. Troubleshooting Common Issues

Stiff Mechanism:

  • Apply silicone spray lubricant to joints

  • Work the mechanism gently

  • Avoid using oil-based lubricants

Fabric Issues:

  • Small tears can be repaired with waterproof tape

  • Contact customer service for significant damage

Frame Problems:

  • Do not attempt to bend back broken parts

  • Contact customer service for replacement parts

8. Contact Information
HSGOODS Customer Care

  • Email: support@hsgoodsltd.shop

  • Phone: +44 7903 368020

  • Address: 37 Haddon Way, Loughborough, England, LE11 2UE

  • Hours: Monday-Friday, 9:00 AM-5:00 PM GMT

9. Additional Notes

  • Always retain your original purchase receipt

  • Warranty is valid only for original purchaser

  • This warranty gives you specific legal rights

  • You may have additional rights under consumer law

For complete warranty terms and conditions, please visit our website or contact customer service.

HSGOODS - Quality Protection Guaranteed